Customer Experience Management

Meet Satmetrix NPX. Where technology, data and expertise come together.

Increase Loyalty and Achieve Business Growth

Measure and manage the customer experiences that are driving your business results.

Jumpstart 2016 and Jump Ahead of Your Competition

Gain insights and skills to plan for growth


Learn to Drive Growth with Net Promoter

Measure and Improve the Customer Experience

Before your company can thrive, you need to better understand your customers’ journey. Our ebook walks you through all the design considerations of an effective Net Promoter program, like experience metrics, improvement insights, and an action framework.

Read The EBook




Increase Your NPS, Increase Your ROI

Driving Profitable Growth with Net Promoter

Build a sustainable framework for calculating the bottom line effects of your Net Promoter Score. Key research findings and real-world, industry-specific examples in our ebook demonstrate how even a small increase to your Net Promoter Score can lead to significant increases in profit and growth.
 




The First, Best and Only of Its Kind

Be a part of the biggest community of Net Promoter professionals

The original Net Promoter conference turns 10 this year. Join us on the frontlines of the Net Promoter revolution. Bring your team for hands-on, deep-dive learning with the co-developers of this game changing business discipline. Early bird pricing ends December 31!

Register Now

Net Promoter More Relevant than Ever

The industry standard measurement of customer loyalty.

Improve your NPS with an operational customer experience program that monitors the customer experience at every touch point, embeds information into daily operations, and engages employees to behave in a customer-centric manner.

 

Become Net Promoter Certified

Learn best practices. Drive customer loyalty. Advance your career.

Developed by the creators of Net Promoter at Satmetrix, our Net Promoter Certification course is the only Net Promoter course in the world and is the gold standard in customer experience management.

 

The Customer Experience Conference

June 1-6, 2015 | Hotel del Coronado

Join us in San Diego, CA to connect with industry experts and get in-depth knowledge in all areas of customer experience.

Register Now

Our Customers

Satmetrix has helped us develop a customer-centric culture that is delivering a significant return on investment in terms of our market share and overall business performance. It has helped us put customer feedback at the heart of our improvement processes so that we are more able to exceed expectations.

Arti Ots Marketing Director

Committing to a Net Promoter System with Satmetrix’s software systems not only leads to better products and happier employees, it generates positive business growth.

Victor Nichols CEO, North America

At Busey, we align ourselves with reputable vendors who understand our core values and the way we do business. We strive for true partnership – exactly what Satmetrix offers us. From the very first discussion, we’ve felt completely supported and valued.

Caitlin Drake Sales & One Busey Manager

Resources

Get 3 tips for improving response rates
for your email-based surveys.

Learn how to drive business growth by improving your customer journey.

How to Use Net Promoter to Drive Business Growth
Get best practices for using Net Promoter to drive business growth.

Join Us