Customer Experience Management Success

Meet Satmetrix NPX. Where technology, data and expertise come together.

Increase Loyalty and Achieve Business Growth

Measure and manage the customer experiences that are driving your business results.

The All-New NPS2

Unveiled after more than 10 years of Net Promoter experience

Satmetrix has collaborated with the top talent in the Customer Experience industry to bring you an updated NPS methodology that reflects current market conditions, new case studies, and the latest best practices. We call this NPS2.


Get Net Promoter Certified

Learn best practices. Drive customer loyalty. Advance your career.

Satmetrix’s Net Promoter Certification course will take you beyond your typical satisfaction survey and detail the proven methodologies that drive a world-class Customer Experience Management program.

Get Certified

RagingWire Success Story

RagingWire Data Centers uses NPS to fuel their client centric culture

The company reports an NPS of 61, well above the all-industry B2B average of 23. This attention to customer experience has resulted in a retention rate of 98 percent that will enable the company to continue to thrive and grow.

Download Case Study

Net Promoter More Relevant than Ever

The industry standard measurement of customer loyalty.

Improve your NPS with an operational customer experience program that monitors the customer experience at every touch point, embeds information into daily operations, and engages employees to behave in a customer-centric manner.


Become Net Promoter Certified

Learn best practices. Drive customer loyalty. Advance your career.

Developed by the creators of Net Promoter at Satmetrix, our Net Promoter Certification course is the only Net Promoter course in the world and is the gold standard in customer experience management.


The Customer Experience Conference

June 1-6, 2015 | Hotel del Coronado

Join us in San Diego, CA to connect with industry experts and get in-depth knowledge in all areas of customer experience.

Register Now

Our Customers

Satmetrix has helped us develop a customer-centric culture that is delivering a significant return on investment in terms of our market share and overall business performance. It has helped us put customer feedback at the heart of our improvement processes so that we are more able to exceed expectations.

Arti Ots Marketing Director

Committing to a Net Promoter System with Satmetrix’s software systems not only leads to better products and happier employees, it generates positive business growth.

Victor Nichols CEO, North America

At Busey, we align ourselves with reputable vendors who understand our core values and the way we do business. We strive for true partnership – exactly what Satmetrix offers us. From the very first discussion, we’ve felt completely supported and valued.

Caitlin Drake Sales & One Busey Manager


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for your email-based surveys.

Learn how to drive business growth by improving your customer journey.

How to Use Net Promoter to Drive Business Growth
Get best practices for using Net Promoter to drive business growth.

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